Refund policy

We want you to love your purchase! If you are not entirely satisfied with your order, we are here to help. Our goal is to make the process as seamless as possible for you.

1. Eligibility for Returns ✅

To be eligible for a return or exchange, please ensure:

• The item is unused and in the same condition that you received it.

• The item is in its original packaging with all tags attached.

• You notify us within 24-48 hours of receiving your delivery.

2. Hassle-Free Exchange Process 🚚

If there is an issue with your item, we provide a convenient doorstep exchange service. Once your request is approved:

• Our team will arrange a personal rider to visit your location.

• The exchange process is typically completed within 3 to 7 working days.

• Our rider will hand over the new item and collect the previous one simultaneously for your convenience.

3. Refunds 💰

• If a replacement is not available, we offer a refund to your original payment method or as store credit.

• Please note that shipping fees are non-refundable.

• Refunds are processed after our team inspects the returned item.

4. Damaged or Incorrect Items ⚠️

If you receive a damaged or incorrect product, please take a photo immediately and send it to our WhatsApp support. We will prioritize your case to ensure you get the right product without any extra cost.

How to Start a Return: ✉️ Simply contact us via WhatsApp at +92 329 21969489 or email us at luviaofficial.info@gmail.com with your Order ID and the reason for the exchange.